Views: 4 Author: Site Editor Publish Time: 2019-03-24 Origin: Site
Many furniture stores in Beijing launched new service promises and initiatives. Subsequently, many cities in China launched this service and made new services for a series of furniture such as rattan chairs and so on. As an aggregation platform of various subdivisions of household business, home sales arena is no longer a physical gathering place of traffic, but more hope to "enter" consumers'homes through a variety of services, while improving services, create more commercial value for the brand on the platform.
After-sales service of all furniture such as rattan chairs has always been the pain point of household consumption. Although the service items of enterprises are becoming more and more sophisticated, consumers still feel that home shopping is "painful", especially after-sales problems are often difficult to solve, and door-to-door installation and discipline maintenance are still a big problem.
Although furniture vendors are not manufacturers and distributors, they face consumers directly and have a better understanding of household furniture consumption needs. Industry insiders said that most household products are semi-finished and large items. Even in the era of electronics, consumers can easily buy online and wait for delivery home, but still need professional personnel to install and after-sales. Emphasis on experience and service is the characteristic of household products. Only by solving the "last mile" industry pain point, household consumption can be truly completed.
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